Terms of Sale & Refund Policy

VET CLINICAL NUTRITION ACADEMY

TERMS AND CONDITIONS

INTRODUCTION

These Terms and Conditions (“Terms and Conditions” or “Terms”) apply to all Users worldwide purchasing digital content (the Course and individual Modules as defined below, collectively also “Content”) offered via vetclinicalnutrition.academy and karolinaholda.com (collectively, the “Website”) and delivered through the course platform (see the definition of the  “Course Platform” below).

By placing an order, the User agrees to these Terms. Such agreement is confirmed by checking the checkbox labeled “I agree to the Terms and Conditions” (or with a statement to similar effect), which is required to complete the purchase. 

Please read these Terms carefully. If you have any questions, you can contact the Organizer via email at kontakt@karolinaholda.com or by phone at +48 508 337 868. International calling charges may apply. 

EDUCATIONAL NATURE OF THE CONTENT

The digital content referred to herein constitutes educational material only. Nothing in these Terms shall be construed as referring to provision of individual medical advice or telemedicine services, including teleconsulting, telemonitoring, teleadvice, teletriage, and similar services (“Telemedicine Services” as defined below). In particular, the Content does not constitute veterinary advice or establish a veterinarian-client-patient relationship. No such advice or services will be provided as part of the Content. Completion of the Course or any individual Module does not grant any qualification equivalent to the European College of Veterinary and Comparative Nutrition (ECVCN) specialty.

The Course is primarily intended for veterinarians who wish to deepen their knowledge of canine and feline clinical nutrition. It assumes a basic understanding of pathophysiology and diagnostic principles in small animal medicine. It may also be of interest to veterinary technicians, animal nutritionists, veterinary students, and professionals working in the pet food industry interested in the clinical application of nutrition.

USER RESPONSIBILITY 

The User acknowledges that applying the knowledge gained from the Course involves professional judgment and risk. The User remains responsible for any individual decisions taken on the basis of the Content, subject always to the User’s mandatory rights under applicable law. 

If you are not a veterinary professional, you must obtain advice from a practising, licensed veterinarian before making any dietary changes for animals in your care. Such advice should be provided within a valid Veterinary-Client-Patient Relationship (VCPR), ensuring the veterinarian has sufficient knowledge of the animal’s health status to make informed recommendations.

CONSUMERS 

The Course may also be accessed by natural persons acting outside their trade, business, or profession. Please note that these persons are considered consumers under applicable consumer protection laws and may be entitled to additional rights compared to professional users. 

These Terms have been drafted to reflect this distinction. Most importantly, this concerns LIABILITY, including DISCLAIMER OF WARRANTY (see Section 11 of these Terms), where respective provisions do not apply to consumer (B2C) relationships, and the consumers’ RIGHT TO COMPLAIN (along with consumer’s right regarding conformity of digital content with the agreement – see Section 8.).

§ 1 DEFINITIONS

  1. The terms which appear herein, unless the context requires otherwise, shall have the following meanings: 
AgreementThe agreement for access to the Course concluded between the Organizer and the User, the terms of which are specified in these Terms and Conditions.
Business DayAny day other than a Saturday, Sunday, or a public holiday in Poland.
ConsumerAn individual (natural person) entering into the Agreement for personal purposes only, and not in connection with any trade, business, or profession (including any veterinary professions). For the purposes of these Terms, this definition also includes any individual who, under applicable law, is granted consumer protection, even if acting in connection with their business or professional activity.
ContentCollectively, the Course and each individual Module, along with any other digital content provided by the Organizer.
Copyright ActThe Polish Act of February 4, 1994, on Copyright and Related Rights (consolidated text: Journal of Laws of 2025, item 24, as amended).
Courseor Bundle An educational course in canine and feline clinical nutrition, consisting of core Modules and, where applicable, bonus Modules, delivered in year-long editions in accordance with the Schedule and accessible to the User via the Course Platform through an Individual Account.
Course PlatformAn online platform available at https://kursy.karolinaholda.com/ through which the User accesses the Content.
Effective DateThe date on which the User receives a confirmation of the order as set out in Section 4.2 below.
Individual Account or AccountA panel assigned individually to the User, accessible via a web browser by entering the User’s Login and Password on the Course Platform, enabling access to the Content.
Intellectual Property RightsAll titles, ownership rights, and other rights and/or interests of a Party in patents, trademarks, service marks, registered designs, pending applications, trade names, business names (including domain names and email addresses), unregistered trademarks, copyrights, know-how, database rights, design and invention rights, and any similar rights under the laws of any jurisdiction.
LoginThe User’s identification which allows access to the Individual Account.
ModuleA distinct thematic unit of the Course covering a specific area of canine and/or feline clinical nutrition, consisting of pre-recorded educational materials and, where applicable, live online sessions, delivered in accordance with the Schedule. A User may choose whether they wish to enroll in the full Course or purchase an individual Module. 
Order FormA form available on the Website through which the User purchases the Course offered by the Organizer or a given Module or Modules.
OrganizerKarolina Hołda, operating a sole proprietorship under the laws of Poland under the name Karolina Hołda CaniDiet with its seat in Warsaw, Poland (02-796), ul. Iwanowa-Szajnowicza 1/68, VAT no.: PL9512241510, REGON no.: 382505095.
Party A party to the Agreement, i.e. the Organizer or the User. 
PasswordA string of individually selected characters allowing access to the Individual Account.
Privacy PolicyA document specifying the principles of personal data processing by the Organizer, available at: https://vetclinicalnutrition.academy/polityka-prywatnosci/ 
ScheduleThe timetable of the Course for a given edition (e.g., 2025/2026), setting out the dates and duration of each Module, including pre-recorded content and scheduled live sessions.
Terms and Conditionsor TermsThese Terms and Conditions.
Telemedicine Services Any medical advice, telemedicine, teleconsulting, telemonitoring, teleadvice, teletriage, or similar services which involve or may involve the diagnosis, prognosis, prevention, monitoring, or treatment of an individual patient, including any form of remote or electronic provision of veterinary services.
Third Party Any natural person, legal person or any other entity that is not a Party to the Agreement, i.e. any natural person, legal person or any other entity different than the Organizer and the User. 
UserAn individual (natural person), legal entity, or other organizational unit possessing legal capacity, entering into an Agreement with the Organizer to access the Course. References to the User shall, where appropriate, also apply to persons using the Website (e.g. to place an order). 
  1. Unless the context otherwise requires:
    1. words in the singular shall include the plural and in the plural shall include the singular;
    2. a reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time;
    3. a reference to one gender shall include a reference to the other genders; and
    4. any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

§ 2 GENERAL TERMS

  1. Users can access these Terms and Conditions at any time via the following link: https://vetclinicalnutrition.academy/terms-of-sale-refund-policy/
  2. To use the Course Platform, Users must meet the following minimum technical requirements:
  1. a computer, laptop, or other multimedia device capable of connecting to the internet and displaying data (with specifications compatible with current technologies);
  2. an internet connection with a minimum bandwidth of at least 5 Mbps (recommended 10 Mbps or higher for live sessions);
  3. an active email account;
  4. a web browser with enabled cookies; supported browsers include the latest versions of Firefox, Chrome, Safari, Microsoft Edge, and Opera.

The Organizer shall not be liable for any difficulties in accessing the Course Platform or Content resulting from the User’s failure to meet the technical requirements specified in this Section 2, or from issues related to the User’s hardware, software, or internet connection.

  1. To use the purchased digital content, including participation in live sessions, the User may need standard, commonly available software enabling the viewing or playback of certain file formats, such as DOC, PDF, MP4, MP3, MOV, AVI, etc.
  2. If the User wishes to actively participate in live sessions, in particular during Q&A sessions, they will need access to a device enabling real-time communication with the session host, such as a microphone
  3. Where the use of digital content requires additional technical requirements, in particular the ones referred to in sections 2.3 and 2.4 above, relevant information will be presented on the Website in a clear and visible manner, enabling the User to make an informed purchasing decision.
  4. Users are required to use the Course Platform and Course in a manner consistent with applicable law, these Terms and Conditions, and generally accepted standards of conduct. Specifically, it is prohibited to:
  1. use the Course Platform, Course, or any other materials provided by the Organizer, in a manner that is unlawful, immoral, or infringes upon the rights of third parties;
  2. utilize the Course Platform, Course, or any materials provided by the Organizer, for purposes other than those intended;
  3. disrupt the functioning of the Course Platform or engage in activities aimed at accessing information not intended for the User;
  4. share access credentials (Login and Password) with Third Parties;
  5. distribute content available on the Course Platform or any part thereof without the Organizer’s authorization, in violation of copyright laws.
  1. If the Organizer becomes aware of any misuse of the Course Platform and/or Content, including in particular violations of these Terms or applicable law, the Organizer may take appropriate measures to address such misuse. As a rule, the Organizer will request that the User cease the infringing activity within a specified timeframe. Immediate suspension or restriction of access to the Course Platform and/or Content without prior notice may only occur in cases of serious breach, repeated violations, or where immediate action is necessary to prevent harm to the Organizer, other Users, or Third Parties (see Section 2.9 below).
  2. Failure to comply with the Organizer’s request referred to above, or continued breach of these Terms, may result in temporary suspension (for up to 30 days) or permanent deletion of the User’s Individual Account. In addition, the Organizer may limit or disable the User’s ability to participate in live sessions or engage in interactive features of the Course, including voice or text communication. Any measures taken by the Organizer shall be proportionate to the nature and severity of the breach.
  3. In cases of serious breach of these Terms or applicable law, in particular where the User:
  1.  infringes Intellectual Property Rights;
  2.  unlawfully distributes Content;
  3.  engages in activities that pose a security risk to the Course Platform, other Users, or Third Parties; or
  4. repeatedly violates these Terms despite prior notice,

the Organizer may, in addition to the measures described above, suspend or permanently revoke the User’s access to the Course Platform and/or Content. Any such measure shall be applied in accordance with applicable law.

  1. Where access is permanently revoked due to a serious breach of these Terms, the Organizer may refuse a refund or grant a proportional refund, depending on the circumstances, in particular the nature and severity of the breach and the extent to which the Content has already been used, subject always to the User’s mandatory rights under applicable law.
  2. Users must maintain the confidentiality of their access credentials to prevent unauthorized access by Third Parties.
  3. The Course Platform and Course are available in English language. The Organizer may enable the User to access the Course Platform, and the Course  in another language, in full or in part. This Section should not be understood as giving rise to the Organizer’s obligation under the Agreement to provide the Course Platform, the Course and any other materials in any language other than English. 
  4. Users may not transfer their rights or obligations under the Agreement to any Third Party without the prior written consent of the Organizer.
  5. The Organizer may enable the User to access certain Content via a mobile application. Where such functionality is made available and the User wishes to use it, the User must install the mobile application on their device and log in using their Individual Account. 
  6. The Organizer reserves the right, at any time, to discontinue or limit access to the Content via the mobile application for valid technical or operational reasons, including in particular maintenance, updates, or security considerations. Discontinuation or limitation of access via the mobile application shall not affect the User’s ability to access the Content through the Course Platform, subject to temporary interruptions or technical limitations.
  7. The provisions of these Terms and Conditions governing the use of the Course Platform shall apply accordingly to the User’s use of the mobile application, in particular those relating to availability and prohibited uses.

§ 3 CONTENT

  1. The Course constitutes a structured educational program. 
  2. Access to the Course is granted to the User by logging into their Individual Account on the Course Platform.
  3. The User may purchase either the full Course or individual Modules, as available on the Website. Detailed descriptions of each Module are provided on the Website.
  4. Every Module consists of videos made available to the User and live sessions. The videos are uploaded and the live sessions are conducted as provided for by the Schedule. 
  5. Access to the Content is granted for a period of two (2) years from the date of the relevant Content being made available to the User through the Course Platform. This includes videos and recordings of live sessions uploaded and conducted in a given edition of the Course and/or included in each Module. The User may also participate in the live sessions as conducted during a given edition of the Course and/or under each Module, subject to other provisions of these Terms.  
  6. The Organizer provides recordings of live sessions conducted during each edition of the Course. The recordings of live sessions and videos previously uploaded during a given edition are accessible to Users enrolled in the Course throughout the relevant edition, irrespective of the time of enrollment. However, live sessions conducted in accordance with the Schedule will not be repeated during the relevant edition. Users interested in any specific live session should consult the Schedule prior to purchasing the Course. 
  7. Live sessions include case study reviews. During the live sessions, the User may interact with the session host and with each other. In particular, they may submit questions related to the subject matter of a given live session. 
  8. The User may submit questions in advance to be answered at the live session. The User may also submit their own cases to be reviewed during the session. 
  9. The questions and cases submitted by the User to be reviewed during the live session should:
    1. be sufficiently clear, complete, and structured to enable meaningful discussion during the live session;
    2. be compliant with the applicable law, the Terms as well as the ethical standards of the industry and generally accepted standards of conduct;
    3. relate to the subject matter of a given session;
    4. in case of questions and cases submitted in advance – be submitted via the e-mail: kontakt@karolinaholda.com at least 3 days before the relevant live session. 
  10. The cases and questions should not be constructed in such a way that a review and/or a response thereto amounts to a Telemedicine Service, in particular to diagnosing, prognosing, and/or treating of an individual patient. The Organizer reserves the right to omit cases and questions which do not comply with this Section 3 and to otherwise moderate all communications which may be considered Telemedicine Services.
  11. The Organizer may redact, edit, or anonymize submitted questions or cases for clarity, compliance, or educational purposes, provided that such modifications do not materially impact a particular case or question. 
  12. The Organizer does not guarantee that all submitted questions or cases will be addressed during the live session. The order and selection of questions and cases are determined at the Organizer’s discretion. 
  13. The Organizer does not guarantee any specific number of interactions, responses to individual questions, or individual feedback unless explicitly stated otherwise. 
  14. The Organizer shall not be liable for the content of questions, case studies, statements, or any other materials submitted, presented, or communicated by Users or any Third Parties during live sessions or otherwise within the Course, in particular in breach of this Section 3 and these Terms. The Organizer may, at its discretion, review or moderate the content referred to herein and, where applicable, moderate the communication. However, reliance on this content by the User or any Third Party in individual veterinary nutrition cases shall not give rise to any responsibility of the Organizer. 
  15. The User agrees not to submit any information that is confidential, protected by copyright, or otherwise restricted, unless they are authorized to do so.
  16. The User acknowledges that live sessions will be recorded and made available to other Users as part of the Course or as included in  individual Modules.
  17. By participating in live sessions, the User consents to the recording of their participation, including their voice and any statements made during the session.
  18. To the extent that the User submits or presents any materials, case studies, questions, or other content during live sessions, the User grants the Organizer a non-exclusive, worldwide, royalty-free license to use (including commercial use), reproduce, record, and make such content available as part of the Course or other educational materials, for the duration of the Organizer’s rights to the Course.
  19. The User further consents to the use of their voice and statements for the purposes described above, provided that such use remains within the educational context of the Course.
  20. The Organizer reserves the right to adjust the Schedule, in particular in connection with Course Platform’s unavailability, Force Majeure, and other circumstances beyond the Organizer’s foresight and reasonable control which necessitate the adjustment of the Schedule (i.e. related to the host of a given session). The Users will be notified in advance of any such modifications.

§ 4 CONCLUSION AND TERM OF THE AGREEMENT  

  1. A User places an order for the Course or any chosen Module by adding the selected Content to the cart on the Website (or choosing the content and proceeding to the Website’s “checkout”) and then completing the Order Form available on the Website.
  2. After placing an order, the Organizer promptly confirms its receipt by sending an email to the address provided by the User in the Order Form. The Agreement is deemed concluded at the moment this confirmation message is received (“Effective Date”).
  3. Users may place orders for Content through the Website 24 hours a day, 7 days a week.
  4. To make a purchase, the User is required to:
  1. select the desired Content and add it to cart on the Website or choose the button “proceed to checkout”, “join now” or an equivalent option;
  2. enter the required personal data, including an email address, in the Order Form;
  3. accept these Terms and Conditions;
  4. give consent to the processing of personal data;
  5. choose the button labelled “buy and pay”, “buy with an obligation to pay” or an equivalent option.
  1. The User is also required to provide express consent to the commencement of the delivery of digital content before the expiry of the withdrawal period and acknowledge the loss of the right of withdrawal, where applicable.
  2. After payment for the selected Content, the User receives an email at the address specified in the Order Form containing instructions that enable access to the Course via the Course Platform.
  3. The Agreement is concluded as of the Effective Date and shall remain in force for a period of (2) years from the receipt of the activation link referred to in Section 5 by the User. Where the User purchases individual Modules, the Agreement shall remain in force for a period of two (2) years from the receipt of the activation link in connection with the purchase of the selected Module. 
  4. Any certificates issued by the Organizer will be available via the User’s Individual Account. The certificates must be downloaded before the expiry of the Agreement, subject to Section 4.9 below. 
  5. The User may extend the term during which they can access the Content for an additional fee. To make use of this right, they must request an extension of the term, specifying the duration of desired extension. The Organizer promptly informs the User about the possibility of extension as specified by the User and the fee, sending the User a link to complete the payment. Access is extended promptly after the payment has been received, no later than 5 Business Days after the reception of the payment. 

§ 5 INDIVIDUAL ACCOUNT

  1. Creating an Individual Account is required to use the Course Platform and to access the Course.
  2. After purchasing the Course or a chosen Module, the User will receive an email at the address provided in the Order Form, containing an activation link to create the Individual Account and log in to the Course Platform.
  3. To set up the Individual Account, the User must click the received activation link, complete the required information, and confirm acceptance of and adherence to the Platform Provider’s terms of service.  
  4. The Organizer will send the email mentioned in Section 5.2 promptly after the User’s payment for the Course, no later than 5 Business Days from the payment date.
  5. After logging into the Course Platform, the User can change the Account Password.
  6. The User logs into the Individual Account by entering the Login and Password and clicking the “Log in” button.
  7. The User may request the deletion of their Individual Account from the Course Platform at any time and without providing a reason, by sending a request to the Organizer, particularly via email. The User should note that deleting the Individual Account from the Course Platform results in loss of access to the Content without the possibility of restoration.
  8. After the termination of Agreement or its expiry, the User can no longer access the Course Platform, and the Individual Account shall be rendered inactive. 

§ 6  COURSE PLATFORM

  1. The User should note that the Course Platform is provided by a Third Party (“Platform Provider”). Accordingly, the availability and functionality of the Course Platform and/or its individual features are governed by the Platform Provider’s respective terms of service. 
  2. Use of the Course Platform is conditional upon agreement to, and compliance with, the Platform Provider’s respective terms of service. 
  3. The Organizer cannot guarantee the continuous availability and/or uninterrupted functioning of the Course Platform and its features.
  4. Access to the Course Platform may be suspended or limited in the following cases beyond the Organizer’s control: 
  1. failures or errors;
  2. maintenance works (like system updates)  or activities related to the modification of IT systems, servers, etc.;
  3. force majeure events;
  4. acts or omissions of Third Parties, including interference with the operation of the Course Platform. 
  1. If unavailability or interruption of the Course Platform impacts the scheduled live sessions or video upload times, the Organizer shall adjust the Schedule accordingly. 
  2. The Organizer may suspend or limit access to the Course Platform and/or Content for valid technical or operational reasons relating to the Organizer’s services, including in particular maintenance or updates relating to the Organizer’s own services, Content, or delivery of the Content through the Course Platform . Where possible, the Organizer will inform Users in advance. Such suspension or limitation shall not affect the User’s right to access Content already purchased, except where temporary unavailability is necessary for the proper functioning or security of the Course Platform.
  3. The Organizer reserves the right to change the Course Platform used to deliver the Content. In such case, the Organizer shall use reasonable efforts to ensure continuity of access to the Content and a smooth transition for Users. Temporary interruptions may occur where necessary for technical or operational reasons, including data migration or system configuration. Any such interruption shall be limited to the time reasonably necessary to implement the change. Where such interruption materially affects access to the Content, the Organizer may extend the User’s access period accordingly, free of charge.
  4. The Organizer provides support in the form of assistance with access-related issues and, upon the User’s request, by providing relevant clarifications. Such support includes communication with the Platform Provider where necessary. The Organizer shall use reasonable efforts to respond on a Business Day within 24 hours of the submission of a given issue.
  5. The Organizer has no control over and cannot interfere with the technical aspects or operation of the Course Platform, which is provided by a third-party Platform Provider. Accordingly, the Organizer shall not be responsible for resolving technical issues arising solely from the functioning of the Course Platform itself. 

§ 7  FEES, PAYMENT AND PROMOTIONS

  1. The prices of the Course and the individual Modules are presented on the Website in euros (EUR).
  2. The price of Content shown on the Website is final and binding from the moment the User receives the confirmation email referred to in Section  4.2. This price will not change, regardless of any subsequent price adjustments or promotional campaigns launched on the Website.
  3. The price for the selected content shall be paid in full. The Organizer may also enable payment for the Course in installments.
  4. The User pays for the Content via electronic payment processed through the following third-party payment service providers:
  1. Stripe (cards, Apple Pay, Google Pay);
  2. PayPal;
  3. Klarna. 
  1. The availability of specific payment methods, including availability of payment through the payment service providers listed above, may vary depending on the User’s location and other factors. The payment methods available for a given transaction will be displayed during the checkout process.
  2. Pay-later payment options may be made available through third-party financing providers. In this case, the financing provider pays the Organizer directly, and the User repays the financing provider under the schedule presented at checkout. Any such payment arrangement is subject to the terms and conditions of the respective provider, including any applicable fees, interest, or repayment obligations (relevant information will be presented at the checkout). The Organizer is not a party to any agreement between the User and the financing provider and shall not be responsible for the availability, performance, or terms of such services.
  3. In case of payment in installments, which may be made available by the Organizer, Section 7.6 above shall apply accordingly. For the avoidance of doubt, the Organizer does not itself provide any financing services. 
  4. The User acknowledges that the Organizer is not responsible for payment transactions (transmitting and/or receiving payments), does not control the payment process, and does not own the payment system. Use of the payment processing services is subject to the payment processing service providers’ terms of service.
  5. The User consents to receiving invoices, invoice duplicates, and corrective invoices electronically, at the email address provided in the Order Form.
  6. The Organizer will commence order execution upon receiving a payment confirmation from the payment system. If payment is not received within 7 days from the Effective Date, and within any additional deadline set by the Organizer, the Organizer reserves the right to terminate the Agreement.
  7. For every purchase, the Organizer issues electronic VAT (Value Added Tax) invoices. In case of Poland-based Users, purchase price shall be increased by the VAT at the applicable rate. For non-EU Users, including US Users, no VAT is charged.  
  8. For EU Users outside Poland who are Consumers, VAT is charged at the applicable rate of the Users country of residence, in accordance with EU VAT rules concerning digital services. The Organizer accounts for such VAT via the One Stop Shop (OSS) scheme or other applicable mechanisms.
  9. Where required under applicable Polish law, invoices will be issued via the National System of e-Invoices (KSeF), a centralized system for issuing and receiving structured electronic invoices. Regardless of the method of issuance, the User will receive a copy of the invoice in PDF format at the email address provided during checkout.  
  10. In case of Poland-based Users who are required to register in KSeF under applicable law, the invoices will be issued and received exclusively via KSeF, unless individually agreed otherwise. Such an invoice shall be deemed delivered at the moment it is successfully registered in KSeF. 
  11. Where the User is responsible for accounting for VAT (including, in particular, under the reverse charge mechanism), the User shall be solely responsible for complying with all applicable tax obligations, including correct reporting and payment of VAT in the relevant jurisdiction. The Organizer shall not be responsible for the User’s failure to comply with such obligations or for any consequences arising therefrom.
  12. The Organizer reserves the right to modify the prices of Content available on the Website, introduce new services, conduct or cancel promotional campaigns, or modify them in accordance with the Civil Code and other regulations. Such changes shall not impact the rights of Users who entered into Agreements with the Organizer prior to the changes, nor the rights of Users entitled to participate in ongoing promotions in accordance with their respective  terms and during their validity.
  13. The Organizer may, from time to time, offer promotional codes, vouchers, discounts, or similar promotional benefits (collectively, “Promotions”). All Promotions are subject to these Terms unless stated otherwise in specific promotional materials. Promotions may be subject to eligibility criteria, including but not limited to user status, geographic location, or specific conditions communicated at the time of issuance. Unless expressly stated otherwise:
    1. only one Promotion may be used per transaction;
    2. Promotions cannot be combined with other offers;
    3. Promotions are personal to the user and may not be transferred, sold, or assigned.
  14. Promotions may only be redeemed in accordance with the conditions specified at the time of issuance, including any minimum purchase requirements, product or service limitations, or time restrictions. All Promotions are valid only for the period indicated and expire automatically upon the lapse of such period. Expired Promotions cannot be reactivated, extended, or redeemed.
  15. Promotions have no cash value and cannot be exchanged for cash, credit, or any other monetary equivalent, except where required by applicable law.
  16. The Organizer reserves the right to limit or exclude the use of Promotions in relation to certain products, services, or categories, as specified in the relevant offer.
  17. The Organizer reserves the right to suspend, cancel, or refuse any Promotion where it reasonably suspects misuse, fraud, or violation of these Terms, including but not limited to:
    1. creation of multiple accounts to obtain additional benefits;
    2. unauthorized distribution or publication of Promotions;
    3. any activity aimed at circumventing Promotion rules.
  18. If a transaction involving a Promotion is cancelled or refunded, the value of the Promotion may be deducted from the refund. Promotions used in such transactions may not be reinstated unless explicitly stated otherwise.
  19. The Organizer reserves the right to modify, suspend, or withdraw any Promotion for valid reasons, including in particular misuse, technical errors, or changes in business conditions. Any such change shall not affect Promotions already granted or rights already acquired by Users who have met the applicable conditions prior to such change.

§ 8 COMPLAINT PROCEDURE

  1. Complaints may be submitted by sending an email to: kontakt@karolinaholda.com. The complaint should consist of  a description of the issue.
  1. It is recommended that the complaint include the following details: full name, email address for reply if desired, the User’s request, preferred method of notification about complaint resolution, and whether the User holds the status of a Consumer or is granted consumer protection under applicable law despite acting in professional or business capacity (for the purposes of this Section 8, “Entrepreneur-Consumer”). 
  1. The User will be informed of the outcome of their complaint within 14 days of submission.
  2. In cases where the Agreement is concluded with a Consumer or Entrepreneur‑Consumer – and only in those cases – the Organizer is liable for non‑conformity of the Content with the Agreement under the provisions of the Consumer Rights Act of 30 May 2014 (Journal of Laws 2024.1796, as amended). The criteria used to assess the conformity of the Content with the Agreement (“conformity”) are set out in Sections 8.5 and 8.6 below. For the avoidance of doubt, this Section 8.4 does not impact the Organizer’s liability as governed by other provisions of the applicable law and these Terms.
  3. Content conforms to the Agreement if it meets, among other things, the following criteria:
    • description, type, quantity, quality, completeness, functionality, compatibility, interoperability, and availability of technical support and updates.
    • suitability for a specific purpose communicated by the Consumer or Entrepreneur‑Consumer before or at the time of the Agreement and accepted by the Organizer.
  4. Furthermore, Content shall be considered conforming if it:
  1. is fit for the purposes normally associated with such Content, in line with applicable law, technical standards, or good practice;
  2. is provided in the quantity and with features – functionality, compatibility, availability, continuity, and security – that are typical for such Content  and reasonably expected by the Consumer or Entrepreneur‑Consumer considering the nature of the Content and any public assurances by the Organizer or its legal predecessors or representatives, unless the Organizer demonstrates that:
  • They were unaware of the public assurance and could not reasonably be expected to know;
  • The assurance was corrected before the Agreement in the same form or a comparable one;
  • The assurance did not influence the Consumer’s or Entrepreneur‑Consumer’s decision to enter into the Agreement.
  1. is delivered with any accessories and instructions reasonably expected.
  2. complies with any trial version or preview made available before the Agreement.
  1. The Organizer will inform the Consumer or Entrepreneur‑Consumer about updates (including security updates) necessary to maintain conformity and will provide them for the duration of the Agreement.
  2. If the Consumer or Entrepreneur‑Consumer fails to install the updates in a reasonable time, the Organizer is not liable for non‑conformity caused solely by failure to install the updates, provided that:
  1. the Organizer informed the User of the update and the consequences of not installing it. 
  2. installation errors were not caused by mistakes in the update instructions.
  1. The Organizer is not liable for deviations clearly communicated and accepted by the Consumer or Entrepreneur‑Consumer before entering into the Agreement.
  2. The Organizer is liable for non‑conformity present at delivery and revealed within two years. Defects found within one year are presumed to have existed at delivery.
  3. The presumption in Section 8.10 does not apply if:
  1. the Consumer’s environment is incompatible with stated technical requirements clearly communicated before the Agreement;
  2. the Consumer, informed of their duty to cooperate with the Organizer to determine the cause of non‑conformity, fails to do so in a reasonable manner.
  1. If the Content is non‑conforming, the Consumer or Entrepreneur‑Consumer may demand conformity restoration.
  2. The Organizer may refuse if conformity restoration is impossible or would impose excessive costs, factoring in all circumstances, including non‑conformity significance and Content value.
  3. The Organizer must restore conformity within a reasonable time and without undue inconvenience, covering all associated costs.
  4. If the Content is non‑conforming, the Consumer or Entrepreneur‑Consumer may request a price reduction or terminate the Agreement if:
  1. restoration is impossible or excessively costly;
  2. the Organizer fails to restore conformity;
  3. the defect persists despite the Organizer’s efforts;
  4. the defect is so serious it justifies price reduction or termination;
  5. it is evident the Organizer will not act within a reasonable time or without undue inconvenience.
  1. The reduced price must be proportional to the value difference between conforming and non‑conforming Content.
  2. Termination is not permitted if the Content was delivered for payment and the non‑conformity is insignificant. Non‑conformity is presumed to be significant.
  3. The Organizer is obliged to refund only the portion of the price corresponding to the non‑conforming Content or any part not delivered due to termination.
  4. The Organizer shall refund the relevant sum within 14 days of receiving the statement of termination or price reduction.
  5. Refunds will use the payment method used for payment by the Consumer, unless the Consumer explicitly consents to another cost-free method.

§ 9  RIGHT TO WITHDRAWAL

  1. A User may withdraw from the Agreement within fourteen (14) days of the Effective Date, without stating any particular reason, in accordance with the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2024.1796, as amended).
  2. The right to withdrawal referred to herein does not apply after the Organizer has begun delivery of the purchased Content, with the User’s prior consent. 
  3. Before purchasing the selected Content, the User expressly agrees for the delivery of digital content prior to the expiry of the fourteen day (14-day) withdrawal period as referred to in Section 9.1 and acknowledges that they thereby lose the right of withdrawal.

§ 10 INTELLECTUAL PROPERTY RIGHTS AND THE USER LICENSE

  1. The Organizer represents that the Content and any additional materials which Organizer may provide from time to time under the Agreement, as well as as well as the Website and its elements (hereinafter referred to as the “Works”) constitute and/or contain Works as defined in the Copyright Act. 
  2. The Organizer warrants that it holds full personal and proprietary copyrights to the Works and/or is fully entitled to grant licenses for their use under these Terms. The User acknowledges this and undertakes to fully comply with all related legal requirements as specified in the Copyright Act.
  3. By creating an Individual Account, the User confirms acceptance of the Platform Provider’s respective terms of service and is granted a license to use Course Platform under the terms set out in the Platform Provider’s terms of service. The Parties hereby confirm that full Intellectual Property Rights to the Course Platform are vested in the Platform Provider. 
  4. During the term of the Agreement and subject to the User’s compliance with these Terms and Conditions, the Organizer grants the User a non-exclusive, limited, non-transferable, fully revocable License (without the right to sublicense) to access and use the Works, to the extent necessary to utilize the full functionality of the Content  under these Terms. 
  5. For the avoidance of doubt, the User’s License covers all fields of exploitation necessary for the proper functioning of the Course Platform and Course, within the limitations set out in these Terms.
  6. This License is granted solely for the User’s personal educational purposes, in accordance with these Terms and Conditions. 
  7. Nothing in these Terms shall restrict the User from commercially exploiting the knowledge, skills, or know-how acquired through the Content. However, the Works, including any materials made available to the User, may not be copied, reproduced, modified, distributed, adapted, or otherwise used for commercial purposes without the prior written consent of the Organizer.
  8. The User is further prohibited from:
  1. exercising related copyright rights to any modifications and adaptations of the Works;
  2. publicly displaying the Works;
  3. sharing the Works with Third Parties, whether on a paid or a free-of-charge basis, in whole or in part, under any other legal basis;
  4. using the Works in any way that exceeds the scope permitted by these Terms and Conditions;
  5. downloading or saving the Course lectures as audiovisual files, or recording them using any applications or devices.
  1. The Organizer reserves the right to monitor the User’s use of the Works for compliance with these Terms and Conditions, particularly with this User License.
  2. The User’s License expires upon termination of the Agreement, at the latest.
  3. The Organizer retains exclusive Intellectual Property Rights related to Works — including graphic design, graphics, images, literary works, source code, applications, audio, music, video, multimedia files, designs, animations, interfaces, documentation, derivative versions, methods, products, algorithms, data, functionalities, interactive elements, marketing tools and techniques, inventions, trade secrets, logos, domain names, personalized URLs, trademarks, trade names, and other identifiers – whether registered or not, or otherwise protected by any intellectual property rights. Under these Terms and Conditions, the User acquires no Intellectual Property Rights from the Organizer, except the User License described in this Section 10.

§ 11 LIABILITY

  1. To the fullest extent permitted by applicable law and subject to the User’s mandatory rights under applicable law, the Course and all Content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise. To the extent applicable, the Organizer disclaims all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. 
  2. Nothing in these Terms shall limit or exclude any rights of Consumers arising from mandatory provisions of applicable law, including in particular provisions concerning the conformity of digital content or digital services with the Agreement. Any limitations of liability set out in this Section 11 shall apply only to the extent permitted by applicable law, and mandatory provisions of such law shall prevail.
  3. To the fullest extent permitted by applicable law, the Organizer shall not be liable to the User for any:
    1. loss of revenue;
    2. loss of actual or anticipated profits;
    3. loss of anticipated savings;
    4. loss of business;
    5. loss of opportunity; or
    6. loss of, damage to or corruption of data.
  4. To the fullest extent permitted by applicable law, neither Party shall be liable for any special, indirect or consequential loss, even if such Party was aware of the circumstances In which such special, indirect or consequential loss could arise.
  5. The Parties’ total aggregate liability arising out of or in connection with the Agreement shall be limited to the price of the Content paid by the User. 
  6. The limitations of liability set out above shall not apply to liability arising from: 
  1.  wilful misconduct;
  2.  gross negligence;
  3.  fraudulent misrepresentation; or
  4. infringement of Intellectual Property Rights.
  1. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence or any liability that cannot be excluded under the applicable law. 
  2. The Organizer is not liable for any damage or breaches resulting from the User’s actions that are in breach of the Terms and Conditions, nor for damage or breach caused directly or indirectly by Third Parties due to the User’s actions – in particular by sharing login credentials to the Individual Account on the Course Platform. 
  3. To the fullest extent permissible by law, the Organizer is not liable for non‑performance or improper performance of the Agreement resulting from factors beyond its foresight and reasonable control, including but not limited to war, military actions, blockades, actions by states preventing the Organizer from fulfilling its obligations, fires, floods, natural disasters, or epidemics for the duration of such circumstances (“force majeure”).
  4. The Organizer does not guarantee that the User will achieve any specific individual results from the use of the Content. The learning outcomes assigned to the Course describe the knowledge and skills that the User is expected to acquire upon proper participation in the Course. The achievement of such outcomes depends in particular on the User’s individual engagement, prior knowledge, and performance. Nothing in these Terms shall be construed as a guarantee that the User will achieve specific academic, professional, or personal results.
  5. The User is solely responsible for any decisions or actions taken in an individual context and based on the Content, and the Organizer shall not be liable for any consequences arising from such use.
  6. The Organizer is not liable for defects in the Course Platform or Content resulting from the User’s negligence or willful misconduct. The Organizer is also not liable for any infringement of Intellectual Property Rights to the Course Platform. 
  7. The Organizer shall not be liable for issues arising from the technical state of the User’s IT system or data transmission errors (e.g., internet connection failures). 
  8. The provisions of this Section 11 shall survive the expiration or termination of the Agreement. 

§ 12 DATA PRIVACY AND PROTECTION

  1. The User’s personal data is processed by the Organizer as the data controller. Details on the principles of such processing, including its purposes and principles, are specified in the Privacy Policy.
  2. The Organizer confirms that it implements appropriate technical and organisational measures to ensure the security of personal data, in accordance with the requirements of the GDPR, and, where applicable, other data protection or privacy laws. 

§ 13 WAITLIST

  1. Users may register for a waiting list for future editions of the Course (“waitlist” or “waiting list”) by providing the required contact details via the Website.
  1. Registration on the waiting list does not constitute an offer, reservation, or guarantee of a place in any future edition of the Course. The Organizer does not guarantee that a future edition will take place at a specific time or at all.
  1. Users on the waiting list may be notified about the opening of registration for a future edition, including information on dates, availability, and applicable fees. Such notifications are provided for informational purposes only and do not create any obligation on the part of the Organizer to admit the User to the Course.
  1. The Organizer reserves the right to determine the order, timing, and conditions of access to future editions of the Course at its sole discretion.
  1. In addition to joining the Waitlist, the User can agree to subscribe to the newsletter containing information about new products, promotions, products or services offered by the Organizer and to receive information concerning the next edition of the Course (“Newsletter”). 

§ 14 MISCELLANEOUS

  1. These Terms and Conditions are effective as of https://vetclinicalnutrition.academy/terms-of-sale-refund-policy/.
  2. The application of any general terms and conditions, terms of service, or similar provisions of the User is hereby expressly excluded.
  3. The Parties shall, acting reasonably and in good faith, endeavor to resolve amicably any disputes arising from the Agreement concluded under these Terms and Conditions.
  4. If any provision of these Terms and/or the Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Agreement. 
  5. A User who is a Consumer has the right to use out-of-court methods of handling complaints and pursuing claims. Detailed information on such methods and the procedures applicable thereto is available (including in English) on the website of the Office of Competition and Consumer Protection (UOKiK): https://www.uokik.gov.pl
  6. Consumers may also obtain assistance from municipal (powiat) Consumer Ombudsmen, regional Trade Inspection Authorities, and consumer protection organizations.
  7. In particular, a Consumer may:
  1. submit a request for out-of-court dispute resolution to a competent entity under the Act of 23 September 2016 on out-of-court settlement of consumer disputes;
  2. submit a request to a permanent consumer arbitration court operating at a relevant Trade Inspection Authority;
  3. seek assistance from a municipal (powiat) Consumer Ombudsman or a consumer protection organization.
  1. The use of out-of-court dispute resolution methods is voluntary and does not preclude the Consumer from pursuing claims before a competent court.
  2. Polish law shall govern any disputes arising from these Terms and Conditions. Matters not regulated herein shall be governed by generally applicable Polish law, in particular the Civil Code and other relevant statutes, including the Copyright Act. If a Consumer is a Party to the Agreement, the selection of governing law cannot deprive them of protection granted by mandatory provisions of the law of the country of the Consumer’s habitual residence.
  3. In the case of Users who are not Consumers, all disputes arising from the Agreement or in connection therewith, if the Parties fail to resolve them amicably, shall be settled by the court competent for the Organizer’s registered office in Poland. 
  4. The failure or delay by the Organizer to exercise or enforce any right or provision under these Terms shall not constitute a waiver of such right or provision, nor shall it prevent the Organizer from exercising that or any other right at a later time.
  5. To the extent permitted by law, Users agree to bring claims only in their individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
  6. The Organizer shall notify Users of any amendments to these Terms at least 7 days before they take effect.
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